Use a friend’s charging case in the meantime. If you lost or damaged your AirPods charging case, you can use any charging case for the same model of AirPods to get anywhere from 4. 5-6 hours of listening time (depending on your model) with a full charge. [1] X Research source Get an official Apple replacement case. The best way to get a replacement case is through Apple. The steps and pricing are a little different depending on whether the case is lost, damaged, or defective. Get a third-party replacement case. If you don’t want to pay the full price for an Apple AirPods replacement case, you can purchase a more affordable case from an electronics retailer. It’s very important that you buy a case that supports your exact model of AirPods, or else the case will not charge your AirPods. Apple doesn’t recommend using third-party charging cases and can’t guarantee their quality. Be sure to read customer reviews before buying a third-party charging case.
Apple doesn’t recommend using third-party charging cases and can’t guarantee their quality. Be sure to read customer reviews before buying a third-party charging case.
Open your iPhone or iPad’s Settings. Tap Bluetooth. Tap the small “i” in a circle next to your AirPods. Tap Forget This Device. Tap Forget Device twice to confirm. [2] X Research source
If the AirPods case does not have a charge, you’ll want to charge it using a Lightning cable or Qi-certified charging mat for at least 15 minutes first.
If you’re borrowing the case from a friend, your friend will need to pair their own AirPods back to the case when you return the case. They can use the same steps in this method to do so. If you won’t be able to recharge your AirPods for a while, you can conserve battery power by turning off noise cancellation and transparency modes.
Locate your AirPods serial number first. You can find it on your iPhone or iPad—go to Settings > Bluetooth > your AirPods, tap the small “i” in a circle, and scroll down to “Serial Number. " You can also find it on the original packaging for your case. Go to https://getsupport. apple. com/products and select AirPods > Lost or Missing AirPods > Replace lost AirPods case. Alternatively, you can call Apple support at 1-800-275-2273 in the US, or visit https://support. apple. com/en-us/HT201232 to find the Apple support phone number for your region. Follow the on-screen instructions to process your payment for a replacement. If you called Apple by phone, a technician will assist you in processing your payment.
If you purchased AppleCare+ for Headphones coverage and damage your charging case within your 2-year service term, Apple will replace the charging case for a small service fee. [3] X Research source If you don’t have AppleCare+ for Headphones, you can still replace your case through Apple. You’ll need to pay for the case, but it’s a lot cheaper than buying a new set of AirPods.
Locate your AirPods serial number first. You’ll see it beneath the lid of your charging case. You can also find it on your iPhone or iPad—go to Settings > Bluetooth > your AirPods, tap the small “i” in a circle, and scroll down to “Serial Number. " Visit https://getsupport. apple. com/products, select AirPods, choose Physical or Liquid Damage, and then select Replace damaged AirPods case. Follow the on-screen instructions to create your service request. You’ll receive instructions for returning your AirPods and charging case to Apple at your local Apple service provider or through the mail. Apple will ship you a replacement immediately so you can continue enjoying your AirPods without much interruption. [4] X Research source
Get your AirPods serial number—you’ll see it beneath the lid of your charging case. You can also find it on your iPhone or iPad—go to Settings > Bluetooth > your AirPods, tap the small “i” in a circle, and scroll down to “Serial Number. " Call Apple support at 1-800-275-2273 in the US, or visit https://support. apple. com/en-us/HT201232 to find the Apple support phone number for your region. Alternatively, you can create a support request at https://getsupport. apple. com. Apple support will walk you through some basic troubleshooting steps, which may include cleaning your charging case—excess debris and buildup on the charging contacts could prevent your case from charging your AirPods. If the support team finds that your charging case is defective, they’ll replace the case.
Open the Find My app on your iPhone or iPad. Tap Devices or Items. Tap your AirPods. Tap Notify When Left Behind and toggle on the switch.